FAQ
General
How is Bongoods different?
BonGoods combines the power of professional design with the convenience of digital technology. Unlike traditional design studios, our process is 100% online — no in-person meetings, no complicated timelines. We offer photorealistic 3D designs, expert styling, and personalized service delivered straight to your inbox, so you can visualize your dream space before committing to any purchases.
What’s included in your E-Design packages?
- A 1:1 design consultation via email
- A curated moodboard based on your preferences
- Photorealistic 3D renderings of your space
- Layout and zoning suggestions
- A downloadable PDF design kit with styling tips and links to recommended products
Some packages also include tailored recommendations based on your budget and space type.
How does BonGoods compare to traditional interior designers?
Our E-Design model offers the same creativity and expertise you’d expect from a traditional designer — but at a fraction of the cost and without the need for in-person meetings. BonGoods is ideal for clients who want professional results without the high fees, long timelines, or complex logistics of traditional firms. You stay in control of the pace, purchases, and final execution.
Are interior designers available on BonGoods?
Yes. All of our projects are handled by experienced interior designers who specialize in remote styling and space planning. You’ll be matched with a designer who understands your vision and will guide you through a stress-free process to create a space that feels truly yours.
E-Design Service Process
What happens once I purchase a service?
After checkout, you’ll receive a welcome email with a short questionnaire. This helps us understand your space, preferences, and goals. You’ll also be guided to upload room photos and measurements. Once everything is received, your designer gets to work!
How am I matched with my designer?
After checkout, you’ll receive a welcome email with a short questionnaire. This helps us understand your space, preferences, and goals. You’ll also be guided to upload room photos and measurements. Once everything is received, your designer gets to work!
How will I communicate with my designer?
All communication happens via email — simple, organized, and easy to follow. Your designer will keep you updated throughout the process and be available for questions, feedback, or clarification along the way.
How long does the process take?
What kind of information do I need to provide?
We’ll ask you to share:
- At least 4 photos of the space (from different angles)
- Room measurements
- Notes about what you’d like to change or keep
- Your style preferences (inspiration images, Pinterest boards, or simple descriptions)
Can I get revisions to the design?
Yes — each E-Design package includes up to 3 rounds of revisions. If you need additional changes beyond that, we offer them at a flat fee of $50 per revision.
What happens if I need to pause the project?
Life happens! If you need to pause, just email your designer and let us know. We’ll hold your project for up to 30 days. After that, we may need to reopen the file as a new booking.
Room & Product Questions
Can I keep my existing furniture?
Absolutely! If you have pieces you love — a sofa, a table, or anything else — just let us know and upload clear photos of those items. Your designer will build your E-Design plan around them, ensuring the space feels cohesive and intentional while highlighting what you already own.
Can I choose specific styles or color palettes?
Yes! During onboarding, we’ll ask about your design preferences — including favorite colors, styles (modern, boho, classic, etc.), and even reference images. Your designer will create a personalized look that aligns with your aesthetic vision.
What types of rooms can I use E-Design for?
We offer E-Design services for a variety of spaces, including:
- Bedrooms
- Living rooms
- Dining rooms
- Home offices
- Nurseries
- Guest rooms
- Small corners or extra spaces that need optimization
If you’re unsure whether your space qualifies — just ask! We’re happy to help.
Can I use E-Design if I live outside the US?
Yes! Our E-Design services are completely remote and available internationally. Please note: furniture suggestions may include US-based brands, but we can work with you to find comparable options in your region or provide guidance on where to source similar items.
Pricing & Payment
How much does it cost to run a project?
Our E-Design packages vary in cost depending on the size and complexity of your space. From cozy corners to full-home redesigns, each service tier is tailored to fit specific design needs.
To see detailed pricing, please log in or create an account — we offer full transparency to our registered users.
What’s included in the price?
Each E-Design package is thoughtfully crafted to suit a specific type of space:
- Extra Space — perfect for a crib corner, walk-in closet, or any small zone
- One Room — complete design for a single room
- Kitchen + Family Room — full-size design focused on functionality and layout
- Kitchen – Compact Layout — optimized for smaller kitchens under 250 sq ft
- Bathroom / Powder Room — practical and stylish solutions for your bath spaces
- Master Bathroom — premium layout and finish selection for your main bathroom
- Entire House — a cohesive plan for a 2-bedroom home
- Business/Commercial Design — tailored plans for boutiques, yoga studios, salons, and more (pricing upon request)
- Consultation with a BonGoods Designer — 30-minute strategy session to define the best service for you
!!! Log in to view current pricing and choose the best fit for your needs.
Design Delivery
How will my design be delivered?
Your final design package will be delivered digitally via email. You’ll receive a downloadable PDF that includes your moodboard, 3D renderings, floor plan, styling guide, and curated product list — all organized and ready to implement at your own pace.
Can I access my design materials later?
Yes! Once delivered, your files are yours to keep. We recommend downloading and saving them to your device or cloud storage. If you ever misplace the files, feel free to contact us — we’ll resend them within 90 days of project completion.
Do I have to purchase the suggested items?
Not at all. The shopping list is a curated recommendation, not a requirement. You’re free to shop the exact pieces, find alternatives, or use similar styles that match your budget. Our goal is to give you a flexible and inspiring plan that you can execute your way.
Support & Follow-Up
What if I need help implementing the design?
If you have questions while bringing your design to life — whether it’s about furniture placement or sourcing alternatives — we’re here to help. Your design kit is detailed, but if anything feels unclear, just reach out. Our team can offer guidance via email even after delivery.
Do you offer post-design support?
Yes, we offer limited post-delivery support via email for up to 30 days after you receive your final design package. This includes clarifications, styling suggestions, or help finding alternative items if something goes out of stock. For larger changes, you can always request additional revision rounds.
How do I contact customer service?
You can email us anytime at info@bongoods.com — our support hours are:
Monday–Friday | 🕘 9 AM – 9 PM EST
Saturday–Sunday | 🕛 12 PM – 9 PM EST
We aim to respond within 24 hours during business days.