PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy explains how bongoods.com (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
By using or accessing the Site, you agree to the terms outlined in this Privacy Policy. Please review it carefully to understand how we handle your personal data.
CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at shop@bongoods.com or by mail using the details provided below:
International Product Marketing LLC, 1810 NE 144 Street, North Miami FL 33181, United States
COLLECTING PERSONAL INFORMATION
Customer Support Information
- Purpose of collection: To provide post-sale support upon request by you, and assist you with any inquiries or issues you may have regarding your order.
- Source of collection: Collected directly from you when you contact us for customer support.
- Disclosure for a business purpose: Shared with our customer support software platform, Kustomer.
- Personal Information collected: Name, email address, phone number, and any other information you may provide during your customer support interaction.
Marketing and Communications Information
- Purpose of collection: To send you promotional emails or other marketing communications based on the preferences you’ve shared with us, including newsletters, product updates, special offers, and more.
- Source of collection: Collected from you when you subscribe to our mailing list or express interest in receiving communications.
- Disclosure for a business purpose: Shared with our marketing tools and email service providers, such as Mailchimp or other third-party services.
- Personal Information collected: Name, email address, preferences (e.g., frequency of emails, product interests).
Analytics and Advertising
- Purpose of collection: To improve your experience on the Site by understanding how you interact with it, customizing our content, and providing targeted advertisements that may be of interest to you.
- Source of collection: Collected automatically when you visit the Site through cookies, web beacons, or other similar technologies.
- Disclosure for a business purpose: Shared with our analytics and advertising partners, such as Google Analytics, Facebook, and others.
- Personal Information collected: Device information, IP address, browser type, location data, pages viewed, and browsing history.
SHARING PERSONAL INFORMATION
We share your Personal Information with third-party service providers to help us provide our services and fulfill our contractual obligations to you. This includes, but is not limited to:
- E-commerce Platform: We use WordPress to manage our website and online store.
- Payment Processing: Your payment information is processed securely by third-party providers such as Stripe, PayPal, LiqPay, and others, in accordance with their respective privacy policies.
- Shipping & Logistics: We share shipping details (name, address, phone number) with our logistics partners to ensure timely delivery of your orders.
- Customer Support: We use third-party platforms, such as Kustomer, to provide customer support and respond to inquiries efficiently.
- Marketing & Analytics: We work with partners such as Google Analytics, Meta (Facebook), Mailchimp to analyze website traffic, improve user experience, and send personalized marketing offers.
- Legal Compliance: We may disclose your Personal Information if required to do so by law, such as in response to a court order, subpoena, or other lawful request.
We do not sell your Personal Information to third parties.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to understand how customers interact with our website. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-Out.
- We share information about your activity on our Site, including purchases and interactions with ads on other websites, with our advertising partners. Some of this information is collected and shared directly, while others are processed using cookies or similar tracking technologies (subject to your consent based on your location).
- For more details on how targeted advertising works, visit the Network Advertising Initiative’s (NAI) educational page: NAI – Understanding Online Advertising.
Opting Out of Targeted Advertising
You can opt out of targeted advertising via the following links:
- Facebook – Facebook Ad Settings
- Google – Google Ad Settings
- Bing – Bing Ads Preferences
Additionally, you can manage advertising preferences and opt out of some tracking services through the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.
Let me know if you need any further modifications! 🚀
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
RETENTION
When you place an order on our website, we will retain your personal information in our records until you request its deletion. To learn more about your right to erasure, please refer to the “Your Rights” section below.
COOKIES
A cookie is a small piece of data that is downloaded to your computer or device when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by remembering your actions and preferences—such as login details and region settings—so you don’t have to enter them again each time you visit or navigate between pages.
Additionally, cookies help us understand how visitors interact with our website, whether they are first-time users or returning customers.
To enhance your experience and provide our services, we use the following cookies:
[Please ensure this list aligns with Shopify’s latest cookie policy for merchant storefronts: https://www.shopify.com/legal/cookies]
DO NOT TRACK
Please note that, due to the lack of a consistent industry standard for responding to “Do Not Track” signals, we do not modify our data collection and usage practices when we receive such a signal from your browser.
Additionally, cookies help us understand how visitors interact with our website, whether they are first-time users or returning customers.
To enhance your experience and provide our services, we use the following cookies:
[Please ensure this list aligns with Shopify’s latest cookie policy for merchant storefronts: https://www.shopify.com/legal/cookies]
CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
COMPLAINTS
As mentioned above, if you wish to file a complaint, please reach out to us via email or mail using the contact details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
MOBILE TERMS OF SERVICE
The Bongoods mobile message service (the “Service”) is operated by Bongoods (“Bongoods,” “we,” or “us”). By using the Service, you agree to these terms and conditions (“Mobile Terms”). We reserve the right to modify or cancel the Service or any of its features without notice. To the extent allowed by applicable law, we may also update these Mobile Terms at any time. Your continued use of the Service after such changes become effective constitutes your acceptance of the updated terms.
By consenting to Bongoods’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bongoods to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technologies. Service-related messages may include updates, alerts, and information (such as order updates or account alerts), while promotional messages may include promotions, specials, and marketing offers (e.g., cart reminders).
You understand that enrolling in this program is not required to make any purchases, and your consent is not a condition of any purchase with Bongoods. Your participation in this program is entirely voluntary.
We do not charge for the Service, but you are responsible for any charges or fees associated with text messaging as imposed by your wireless provider. Message frequency may vary, and message and data rates may apply. Please check your mobile plan and contact your wireless provider for more information. You are solely responsible for any charges related to SMS/text messages, including those from your wireless provider.
You may opt out of the Service at any time. To cancel, text the keyword “STOP” to +18663803504, or click the unsubscribe link (if available) in any text message. You will receive a one-time opt-out confirmation message. After opting out, no further messages will be sent to your mobile device unless you initiate contact. If you are subscribed to other Bongoods mobile message programs, you will need to opt out separately from each program by following the instructions provided in their respective Mobile Terms.
For support or assistance, text “HELP” to +18663803504 or email support@bongoods.com.
We may change any short code or telephone number used to operate the Service at any time and will notify you of such changes. You acknowledge that messages sent to a short code or number that has been changed may not be received, and we will not be responsible for honoring such requests.
The wireless carriers supporting the Service are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and, if you change your number, you must re-enroll in the program with the new number.
To the extent permitted by applicable law, you agree that we will not be held liable for any failed, delayed, or misdirected delivery of information through the Service, any errors in such information, or any actions you may take or refrain from taking based on such information or the Service.
We respect your privacy. To learn more about how we collect and use your personal information, please review our Privacy Notice.